Lista produktów marki itSMF UK

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam...

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook